Privacy Policy — Your Data, Protected

1 Introduction

jajy9 (referred to in this Policy as "jajy9", "we", "us", or "our") operates an online betting and casino platform available at https://jajy9.io, serving players primarily located in Bangladesh. We are committed to protecting the personal data of every individual who interacts with our platform, including registered players, visitors, and prospective customers.

This Privacy Policy has been prepared to provide you with clear and transparent information about our data processing practices, in line with internationally recognised privacy principles. It covers all personal data collected through the jajy9 website, mobile-optimised interface, customer support channels, and any related communications we send to you.

Throughout this Policy, "personal data" means any information that identifies or could reasonably be used to identify you as an individual, either directly or in combination with other data. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

2 Data We Collect

The categories of personal data we collect about you depend on how you interact with the jajy9 platform. The table below summarises the main data categories and their purpose:

3 How We Collect Data

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you when you: register for a jajy9 Account; complete the KYC identity verification process; make a deposit or request a withdrawal; contact our customer support team via email or live chat; participate in a promotion or tournament; or update your Account profile or communication preferences.

3.2 Automatically Through Technology

When you access the jajy9 platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, pages visited, and the sequence of actions taken during your session. This automatic collection begins as soon as you load the jajy9 website, regardless of whether you are logged in.

3.3 From Third-Party Partners

We may receive personal data about you from trusted third parties in limited circumstances, including: payment service providers such as bKash, Nagad, and Rocket (transaction confirmation and fraud signals); identity verification and KYC service providers; game studios whose products are integrated into the jajy9 platform (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others); and fraud prevention and anti-money-laundering screening services. Data received from third parties is subject to the same protections as data collected directly from you.

4 How We Use Your Data

jajy9 uses your personal data for the following purposes:

• Account creation and management: To register, verify, maintain, and administer your jajy9 Account, including processing identity verification and enabling login.
• Service delivery: To process deposits and withdrawals in BDT, make games and betting markets available to you, and fulfil all contractual obligations under our Terms & Conditions.
• Customer support: To respond to your queries, complaints, and support requests through live chat and email in a timely and accurate manner.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal or prohibited activities on the platform.
• Regulatory compliance: To comply with applicable legal obligations, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) obligations, and requests from law enforcement or regulatory authorities.
• Responsible gaming: To monitor your gaming activity, identify potential problem gambling behaviour, and deliver responsible gaming tools and interventions where appropriate.
• Platform improvement: To analyse usage patterns, diagnose technical issues, optimise game performance, and develop new features that enhance your experience on jajy9.
• Marketing and promotions: Where you have provided consent, to send you personalised promotional offers, bonus alerts, and news about jajy9 events and new games via email or SMS. You may withdraw this consent at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the jajy9 platform.

5 Legal Basis for Processing

jajy9 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you under the Terms & Conditions, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and tax reporting obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming analysis — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Sharing Your Data

6.1 Service Providers

jajy9 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), identity verification and KYC providers, cloud hosting and infrastructure providers, fraud detection services, and game content studios. All service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the service they provide to jajy9.

6.2 Legal and Regulatory Disclosure

jajy9 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, or where we believe in good faith that disclosure is necessary to prevent illegal activity, protect the safety of any person, or defend jajy9's legal rights.

6.3 Business Transfers

In the event that jajy9 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

7 Payment Data

All financial transactions on jajy9 are processed in Bangladeshi Taka (BDT). Payment data — including mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank card details — is handled with the highest level of security. jajy9 does not store full payment card numbers on its servers. Card transactions are processed through PCI-DSS compliant payment gateways, and only a masked reference (such as the last four digits of a card) is retained for record-keeping purposes.

Payment data is shared with your chosen payment provider solely for the purpose of completing the requested transaction. Payment providers process this data in accordance with their own privacy policies and security standards, over which jajy9 has no direct control.

8 Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by the jajy9 platform when you visit our website. They allow the platform to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how you use the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby configurations to improve your experience on return visits.
• Analytical Cookies: Collect anonymised data about how players navigate and use the jajy9 platform, enabling us to identify performance issues and areas for improvement.
• Marketing Cookies: Used, where you have consented, to deliver more relevant promotional content based on your browsing and gaming history on the jajy9 platform.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are placed. Please note that disabling certain cookies may limit your ability to use some features of the jajy9 platform. Detailed cookie controls are available via your browser's privacy or settings menu.

9 Data Retention

jajy9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account relationship with jajy9, plus a period after closure as required by law.
• Transaction and Financial Records: Retained for a minimum of five years from the date of each transaction, in accordance with anti-money-laundering record-keeping requirements.
• KYC and Identity Documents: Retained for the duration of your Account plus a minimum of five years post-closure, as required by applicable KYC regulations.
• Customer Support Records: Chat transcripts and email correspondence are retained for three years from the date of the interaction, unless required longer for dispute resolution.
• Marketing Consent Records: Consent records are retained for three years from the date of the most recent consent action (grant or withdrawal), to demonstrate compliance.
• Analytical and Technical Data: Anonymised or aggregated analytical data may be retained indefinitely as it no longer constitutes personal data.

Following the expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.

10 Security Measures

jajy9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jajy9 servers.
• Encryption of sensitive data fields (including identity documents and financial details) at rest in our databases.
• Role-based access controls ensuring that only authorised jajy9 personnel with a legitimate need can access personal data.
• Multi-factor authentication requirements for all internal administrative systems.
• Regular security assessments, vulnerability scanning, and penetration testing of the jajy9 platform and infrastructure.
• Comprehensive incident response procedures, including breach notification protocols in accordance with applicable law.
• Staff training on data protection obligations and secure data handling practices.

11 Your Rights

As a data subject, you are entitled to the following rights with respect to your personal data held by jajy9:

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we suspend the processing of your personal data in certain circumstances, for example while the accuracy of that data is being contested.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format, or transmit it directly to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where your data is being used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 working days and provide a full response within 30 calendar days. We may request proof of identity before processing your request to protect your data security.

12 Minors

The jajy9 platform is strictly intended for adults aged 21 years and above. jajy9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on the jajy9 platform, please notify us immediately at [email protected].

13 International Data Transfers

Some of the third-party service providers that jajy9 works with — including cloud infrastructure providers and game content studios — may be based outside Bangladesh and may process your personal data in other countries. Where such transfers occur, jajy9 ensures that appropriate safeguards are in place to protect your data , including contractual clauses that require the recipient to protect your personal data to the same standard as this Policy, or by relying on other recognised international data transfer mechanisms.

By using the jajy9 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh. Regardless of where your data is processed, jajy9 applies the same privacy protections described in this Policy to your personal data at all times.

14 Policy Changes

jajy9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Account holders by email and display a prominent notice on the jajy9 platform for a reasonable period prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this document. Your continued use of the jajy9 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way jajy9 handles your personal data, please do not hesitate to contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

• Privacy Enquiries Email: [email protected] — please use the subject line "Privacy Enquiry" for fastest routing.
• Data Rights Requests: [email protected] — use the subject line "Data Rights Request" and include your registered Account username.
• Live Chat: Available within your jajy9 Account dashboard 24/7 for urgent privacy concerns.
• Response Time: We acknowledge all privacy-related emails within 5 working days and provide a full resolution within 30 calendar days of receipt.

We take every privacy complaint seriously and will work with you transparently to resolve any concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.